FAQ

FAQ

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Policies

  • Please arrive early! Doors will open 15 minutes before class giving you lots of time to store your belongings and check in for class.  If you have any injury or need to speak with the instructor prior to class, this is the time to do so. Please note if you are more than 5 min late you will not be able to attend class this is for your safety and to not disrupt the ongoing class.

  • All new Pacific Core Lagree clients must arrive at least 10 minutes early for their first class for an equipment demonstration to ensure safety and understanding of the machine. We are the first studio in British Columbia to utilize the Mini Pro and this equipment is different from the Mega.  If you miss the demonstration you will not be permitted to participate in the class.

  • Instructors are subject to change without notice.

  • All services must be prepaid and classes are non-refundable, non-exchangeable, and non-transferable.

  • Pacific Core Lagree has a 12-hour cancellation policy. If a class is canceled prior to 12 hours to the class start time, a full credit will be returned to your account. Classes canceled within the 12 hour window of the start of class are considered late cancellations and charged as if attended, resulting in a loss of credit for memberships or class passes or a $20 charge if on an unlimited membership.

  • Should a class spot open up while you’re on the waitlist, we will send you an email informing you that you have been registered for class. If you no longer wish to take the class, remember to remove yourself from the waitlist prior to getting into class. If you get into the class and don’t show up, our no show/late cancellation fee will apply.

  • If you have registered for more than 1 waitlist and get into a class, please remove yourself from the other waitlists. If you end up getting into more than 1 class, no show/late cancellation fee will apply.

  • All participants are required to wear grip socks during the workout. These are available for purchase in-studio.

  • Pacific Core Lagree accepts Visa, MasterCard, debit and cash.

  • Freeze requests must be submitted via email no less than 2 weeks before the freeze date. We do not respond to freeze requests over social media. All recurring memberships can be frozen twice per year, for a minimum of two weeks and a maximum of 3 months.

    A $20+tax charge per freeze, per month will apply. If you freeze for 3 weeks = 1x $20 charge; if you freeze for 2 months = you will be charged $20 twice (once per month).

    All class packs can not be frozen.

    As always, we strive to accommodate our members where possible. Please email us if you have any questions or require special accommodation.